Please review the following terms and conditions concerning your use of and access to the Website. By accessing, using and/or downloading any materials or content from the Website, you agree to follow and be bound by these terms and conditions (these "Terms" or this "Agreement"). If you do not agree with these Terms, you may not use the Website.
Products, Content, Specifications and Accuracy of Information: We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information on this Website may be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Website. All features, content, specifications, products, colors and prices of products and services described or depicted on this Website are subject to change at any time without notice. Certain measurements and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors. The actual color you see, however, will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Website at a particular time does not imply or warrant that those products or services will be available at any time. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and in our sole and absolute discretion, to limit the order quantity on any product or service, to refuse service to any customer and/or to refuse access to the Website by any visitor or customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
GENERAL USE PROVISIONS
All materials provided on the Website, including but not limited to information, documents, products, logos, graphics, sounds, images, compilations, content and services ("Materials" or "Content"), are provided either by L'AGENCE or by respective third party authors, developers or vendors ("Third Party Providers") and are the copyrighted works of L'AGENCE and/or its Third Party Providers (or is permitted/licensed to be used by Third Party Providers), unless specifically provided otherwise. Except as stated herein, none of the Materials may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of L'AGENCE and/or a Third Party Provider. Also, you may not "mirror" or "archive" any Materials contained on the Website on any other server without L'AGENCE's prior express written permission. Except where expressly provided otherwise by L'AGENCE, nothing on the Website shall be construed to confer any license or ownership right in or to the Materials, under any of L'AGENCE's intellectual property rights, whether by estoppel, implication, or otherwise. You acknowledge sole responsibility for obtaining any such licenses. See the "Contact Information" section below if you have any questions about obtaining such licenses. Materials provided by Third Party Providers have not been independently reviewed, tested, certified, or authenticated in whole or in part by L'AGENCE. L'AGENCE does not provide, sell, license, or lease any of the Materials other than those specifically identified as being provided by L'AGENCE. Any unauthorized use of any Materials contained on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes. It is your obligation to comply with all applicable state, federal and international laws. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password. Termination: You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.
MEMBERSHIP & REGISTRATION
SITE FUNCTIONALITY BACK IN STOCK NOTIFICATIONS
LINKS TO THIRD PARTY SITES
The Website may contain links or have references to websites controlled by parties other than L'AGENCE. L'AGENCE is not responsible for and does not endorse or accept any responsibility for the contents or use of these third party websites. L'AGENCE is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by L'AGENCE of the linked website and/or the content and materials found at the linked website, except as specifically stated otherwise by L'AGENCE. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of an intrusive nature.
L'AGENCE does not accept Submissions from persons under the age of 14 ("Child" or "Children"). Furthermore, L'AGENCE does not accept any user who is a Child. You are ineligible to use this Website if you are under the age of 14. If you are under the age of 18, you must have your parent or legal guardian set up your account and have them agree to these terms. If you are under the age of 18, your parent or legal guardian's consent to these terms is ongoing and they hereby warrant that they will review these terms for changes, and if any occur, that they will be amenable thereto until you reach age 18, at which point you hereby give your consent to these terms. Furthermore, to the extent any user under the age of 18 makes a Submission of copyrighted materials heretofore, their parent or legal guardian hereby grants L'AGENCE all rights to utilize the copyright and image / likeness embodied therein as further enumerated in this Agreement. All Submissions must be true, and in accordance with the rights of privacy and publicity and all federal, state and international law. You may not upload an image or any likeness of another without their consent (or the consent of their parent or guardian if they are under the age of 18). If you do so, L'AGENCE reserves the right to cancel or suspend your account. Furthermore, L'AGENCE reserves the right to cancel or suspend your account, if in its sole discretion, it believes you are using L'AGENCE for improper purposes, or any purpose inconsistent with its business.
LIMITATION OF LIABILITY
TO THE EXTENT ALLOWED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF L'AGENCE EXCEED $1,000.00. IN NO EVENT SHALL L'AGENCE OR THE THIRD PARTY PROVIDERS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY DAMAGES to your computer, telecommunication equipment, or other property and/or FOR LOSS OF DATA, CONTENT, IMAGES, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE accessing or USE of, OR INABILITY TO USE, THE WEBSITE AND THE SERVICES ASSOCIATED THEREWITH including but not limited to the downloading of any materials, REGARDLESS OF CAUSE, WHETHER IN AN ACTION IN CONTRACT OR NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR THE THIRD PARTY PROVIDER HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION SHALL NOT APPLY IN THE EVENT OF YOUR BREACH, OR RELATED TO YOUR INDEMNITY OBLIGATIONS. THIS PARAGRAPH SHALL NOT AFFECT THE RIGHTS LISTED BELOW IN THE SECTION TITLED "INDEMNITIES".
LICENSES FROM L'AGENCE
You are being granted solely a revocable, limited license, in compliance with these terms.
LICENSES FROM YOU
BILLING AND PAYMENT
To the extent you purchase any goods and/or services from L'AGENCE, you agree to pay for all goods and services ordered from L'AGENCE and/or its Third Party Providers except as set forth in a writing signed by an authorized representative of L'AGENCE. You will provide L'AGENCE with valid and updated credit card or approved purchase order information and with L'AGENCE and accurate billing and contact information. If you provide credit card or other authorized payment method information to L'AGENCE, you authorize L'AGENCE, or a credit card processor of its choosing to bill such credit card or to make such charges as applicable. If L'AGENCE, in its sole and absolute discretion, permits you to make payment using a method other than a credit card or other authorized payment method, L'AGENCE will invoice you at, or within a reasonable period of, the time of the purchase request. All amounts invoiced hereunder shall be due within thirty (30) days of the date of the invoice.
REPRESENTATIONS AND WARRANTIES
Each party represents and warrants that it has the power and authority to enter into this Agreement. L'AGENCE warrants that it will provide the Website and all goods and services in a manner consistent with its business practices, as L'AGENCE, in its sole and absolute discretion, deems fit. To the extent that you represent an entity of any type or any individual besides yourself, you represent and warrant that you have the proper authority to enter into this Agreement on their behalf.
DISCLAIMER OF WARRANTIES
EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY L'AGENCE, THE MATERIALS ON THE WEBSITE ARE PROVIDED "AS IS," AND ARE FOR USE AS CONTRACTED HEREIN. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN, L'AGENCE AND ITS THIRD PARTY PROVIDERS HEREBY DISCLAIM ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS WITH REGARD TO THE WEBSITE, THE MATERIALS, AND THE GOODS AND SERVICES ASSOCIATED THEREWITH INCLUDING BUT NOT LIMITED TO ANY IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND QUALITY OF GOODS AND SERVICES EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. L'AGENCE AND ITS THIRD PARTY PROVIDERS MAKE NO REPRESENTATIONS, GUARANTIES OR WARRANTIES REGARDING THE RELIABILITY, AVAILABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF THE website and the GOODS, SERVICES AND/OR MATERIALS ASSOCIATED WITH THE WEBSITE, OR THE RESULTS YOU MAY OBTAIN BY accessing or USING THE WEBSITE AND/OR THE GOODS, SERVICES AND/OR MATERIALS ASSOCIATED THEREWITH. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, L'AGENCE AND ITS THIRD PARTY PROVIDERS DO NOT REPRESENT OR WARRANT THAT (A) THE OPERATION OR USE OF THE WEBSITE OR MATERIALS WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE; (B) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL YOU PURCHASE OR OBTAIN THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS; OR (C) THE GOODS, SERVICES, MATERIALS, OR THE SYSTEMS THAT MAKE THE SERVICES AND WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT NEITHER L'AGENCE NOR ITS THIRD PARTY PROVIDERS CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE WEBSITE AND SERVICES AND/OR MATERIALS ASSOCIATED THEREWITH MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. L'AGENCE IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY L'AGENCE, THE WEBSITE AND THE GOODS, SERVICES AND/OR MATERIALS ASSOCIATED THEREWITH ARE PROVIDED TO YOU ON AN "AS IS" BASIS. L'AGENCE EXPRESSLY DISCLAIMS ANY WARRANTY RELATED TO THE QUALITY OF GOODS AND/OR SERVICES AND THE PERSONS OR BUSINESSES REFERENCED ON THE WEBSITE. YOU USE THIRD PARTY PROVIDERS AND AFFILIATED SERVICES AT YOUR PERIL AND ASSUME ALL RISKS RELATED TO USE OF SAID THIRD PARTY PROVIDERS AND SERVICES.
You shall defend and indemnify L'AGENCE and its Third Party Providers against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) finally awarded against L'AGENCE or its Third Party Providers by a court of competent jurisdiction arising out of or in connection with a claim by a third party related to you. L'AGENCE shall have no indemnification obligation or other liability for any claim of infringement arising from (a) use of the Website and/or the goods, services or Materials associated with the Website other than in accordance with this Agreement; (b) the combination of the Website and/or the goods, services or Materials associated with the Website with any other products, services, or materials; or (c) any third party products, services, or materials.
If you link to this Website, we require that you follow these guidelines. You may link only to the home page, and the link must be in plain text, unless otherwise approved in writing by an authorized representative of L'AGENCE. The link to the Website must not damage, dilute or tarnish the goodwill associated with any L'AGENCE names and/or intellectual property, nor may the link create the false appearance that your website and/or organization is sponsored, endorsed by, affiliated and/or associated with L'AGENCE. You may not "frame" this Website or alter its intellectual property or material in any other way. You may not link to the Website from a site that is unlawful, abusive, indecent or obscene, that promotes violence or illegal acts, that contains expressions of racism, that is libelous, defamatory, scandalous, or inflammatory or is otherwise deemed inappropriate, as determined by L'AGENCE in its sole discretion. L'AGENCE reserves the right, in its sole discretion, to terminate a link with any website for any reason or no reason at all, including without limitation any website that company deems to be inappropriate or inconsistent with or antithetical to this website and/or these terms.
L'AGENCE is not responsible for the content or performance of any portion of the internet including other world wide websites to which this Website may be linked or from which this Website may be accessed. Users are requested to inform L'AGENCE of any errors or inappropriate material found on websites to which this website is or may be linked.
PRICES, SALES AND FINAL SALE
This Website contains products that are for sale and final sale. You are liable for any costs incurred by us if you change or cancel any order, and for all costs of collection of past due amounts (including attorneys fees).
Our stated prices for products do not include applicable sales taxes, Value Added Tax, export or import charges, transportation or insurance charges, customs and duty fees, personal property taxes or similar charges, all of which are your responsibility to pay. Unless you provide us with direct payment authority or an exemption certificate valid in the jurisdiction to which the product will be delivered, you shall pay us all taxes and governmental fees we are required to collect or pay upon sale or delivery of the product.
Prices will be as stated on the Website. If we have a L'AGENCE Boutique Store in your country or region, the prices, product selection and promotions offered there may be different from those on the Website. We do not guarantee that a price, product or promotion offered online will also be available or honored at a L'AGENCE Retail Store or vice versa.
Pricing is for individual consumers. If you want to purchase for a commercial, educational or government organization, please contact us for information about volume programs.
www.lagence.com does not have a price match guarantee. We will not match the advertised price other retailers offer for the same items. We may offer you the opportunity to pre-order a product from our Website before it is available for purchase.
PRODUCT AVAILABILITY AND QUANTITY AND ORDER LIMITS
Product prices and availability are subject to change at any time and without notice. L'AGENCE may place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household. We may refuse or reject any order at any time, refunding you any monies you have paid for the order, for reasons which include, but are not limited to, if you have not met the conditions specified at the time of the order, if your payment cannot be processed, if the ordered products AND/OR services are not available, or for obvious errors on the Website or made in connection with your order. If we are unable to supply the products or services that you ordered, we will contact you and may offer you an alternative product to consider instead. If you do not choose to purchase the alternative product, we will cancel your order. In the event of obvious errors on the Website or made in connection with your order, we reserve the right to correct the error and charge you the correct price. In that situation, we will contact you and offer you the option of purchasing the product at the correct price or canceling your order. Credits or refunds will be made to the same method of payment and account used to place the order.
Delivery times are established when upon the shipment of your purchase. We will use commercially reasonable efforts to meet your requested delivery dates, unless you are in default under these Terms or our performance is otherwise excused. We are not liable for late or delayed delivery. Late delivery is not a basis for your cancellation of any order.
Title and risk of loss or damage to products passes to you when we deliver the products to the shipping carrier ("Delivery"). Unless otherwise agreed, we will deliver the product freight prepaid, provided that you pay or reimburse us for all applicable costs of carriage, freight, insurance (if applicable), taxes, duty and other related shipping charges. We have the right to make partial deliveries.
L'AGENCE operates this Website in the United States. Information contained on this Website may not be appropriate or available for use in other locations, and access to this Website from territories where the content of the Website may be illegal is prohibited. If you access this Website form other locations, you do so on your own initiative and you are solely responsible for compliance with applicable local laws.
You will comply with all applicable local, state, national and foreign laws, treaties, regulations and conventions in connection with your use of the Website, including without limitation those related to data privacy, international communications, and the exportation of technical or personal data from locations other than the location from which L'AGENCE controls and operates the Website and services associated therewith. Furthermore, you expressly agree not to violate any rights of publicity or privacy of any person, nor defame any person or entity.
L'AGENCE may give notice by means of a general notice on the Website, electronic mail to your e-mail address on record in L'AGENCE's account information, or by written communication sent by first class mail or pre-paid post to your address on record in L'AGENCE's account information. You may give notice to L'AGENCE at any time by letter sent by letter delivered by registered mail with return receipt to: L'AGENCE, Inc., Website Notices, Los Angeles Collective, LLC, 2301 E 7th Street, Suite A-401, Los Angeles, CA 90023. All notices shall be deemed to have been given four days after mailing or 36 hours after sending by confirmed facsimile, email or posting to the Website. Furthermore, L'AGENCE complies with the Digital Millennium Copyright Act ("DMCA"). Any notices given pursuant to the DMCA shall be given to L'AGENCE's designated agent via email at email@example.com or via registered US mail sent return receipt to: DMCA Compliance Agent, Los Angeles Collective, LLC, 2301 E 7th Street, Suite A-401, Los Angeles, CA 90023.
We do not represent or warrant that the Website and any other information or material contained in, downloaded or accessible from this website, is free from computer viruses, worms, trojans or any other harmful code which may affect your software or systems. You should protect your software and systems by installing and implementing your own security and system checks.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your Order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your Order, to accept or decline your Order for any reason. We also reserve the right, at any time after receipt of your Order and without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the payment method used.
We will accept payment from most major credit and debit cards including Visa, MasterCard, Discover and American Express. Our www.lagence.com site only offers Delivery to the United States currently. We do not accept payment from billing addresses outside of the United States currently.
PAYMENT METHODS AND PROCESSING
We currently accept Visa, MasterCard, American Express, Discover, PayPal and ApplePay. Payment processing will not begin until we receive all the information we need. We process all payments after you click the "Place Order" button. For all payments, we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase. Please Note:
• You may be required to provide further identification for additional security reference checks.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of any applicable taxes. Delivery costs will be charged in addition; any applicable charges for delivery are highlighted at checkout. The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on any Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Additional taxes, fees or levies may apply according to local legislation.
• Promotions, discounts, offers, multi-buys and promotional codes (collectively "Promotions") are valid for the specified time period for purchases of included product and may only be used once unless otherwise stated.
• One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited.
• Promotions cannot be combined with other promotions.
• Promotions do not apply to sale items, delivery, gift wrapping, taxes or duties or similar services, unless otherwise stated.
• Promotions cannot be applied retroactively to previously placed orders or to orders that are placed after the Promotion has ended.
• For promotions requiring a minimum order value, charges for delivery and/or the cost of the gift with purchase do not count towards the minimum order value requirement.
• For promotions where you must buy two (or more) items to get a reduction on the third (additional) item(s), the discount will be applied at checkout to the lowest priced item.
• If merchandise was purchased with a Promotion and subsequently returned within 21 days of the date of purchase, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
• If merchandise was purchased with a Promotion and subsequently returned within 21 days of the date of purchase, if the customer return results in the spend falling under the offer threshold, the dollar discount will be removed. This will not apply to like for like exchanges.
• If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
• Promotional items are available only while stocks last; we do not issue rain checks for items that run out of stock.
• We can, at its sole discretion, extend or terminate a Promotion at any time.
• By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.
• Sale, Flash Sale, Online Outlet, Mid-season Sale, End of Season Sale (collectively "Sales") are valid for the specified time period for purchases of included product.
• To receive Sale pricing, you must complete your purchase during the specified time period. Adding products to your shopping cart does not constitute a completed purchase.
• A sale item is defined as any merchandise that is not full Manufacturer's Suggested Retail Price (MSRP)
• % Off refers to the Manufacturer's Suggested Retail Price (MSRP)
• Sale pricing is as marked, unless otherwise stated.
• Sales are subject to size and stock availability.
• Sales cannot be used in conjunction with any other offer, unless otherwise stated and promotional pricing cannot be applied to an order that has already been completed.
• There is no refund on Final Sale merchandise unless the items are flawed or damaged.
• If merchandise was purchased during a Mid-Season Sale or End of Season Sale and subsequently returned within 21 days of the date of purchase, you will be issued a credit or refund at the sale price and, if the Sale has expired, it cannot then be applied to a replacement or future order. This will not apply to like for like exchanges.
• Sales do not apply to delivery, gift wrapping, taxes or duties or similar services, unless otherwise stated.
• Sale pricing cannot be applied retroactively to previously placed orders or to orders that are placed after the Sale has ended.
• Sale items are available only while stocks last; We do not issue rain checks for items that run out of stock.
• We can, at its sole discretion, extend or terminate a Sale at any time.
• By purchasing Sale items, you agree that you have understood the terms and conditions of that Sale.
Promotional codes are only available for use online at any of the Websites, unless otherwise stated. To qualify for the promotion, you will need to meet the purchase criteria and enter the promotion code at checkout. Each promotional code will have an expiry date by which you will need to redeem the offer. Promotion codes can only be redeemed once per customer and cannot be used in conjunction with any other offer. Promotional codes are applied to the product order value and exclude gift cards, gift wrapping and delivery, unless otherwise stated.
DELIVERY OF YOUR ORDER
Delivery time varies depending on the delivery address. For specific delivery time frames visit our dedicated Shipping & Returns page We encourage you to visit My Account to view the delivery status of your Order. We use our reasonable efforts to deliver your Order according to the estimated delivery time provided, however, the estimated delivery times may change for reasons including those which are beyond our control. We do not guarantee delivery times and we will not be held accountable for late deliveries or for loss, or damage relating to late deliveries. If your Order has not arrived before the estimated delivery time, please contact us. Title and risk of loss to all orders will pass to you on delivery. Unless otherwise agreed by us, we will deliver your Order to the delivery address indicated on your Order Confirmation. The purchase of goods is subject to availability. In the event that multiple items are ordered, part deliveries may be made where stock is not available or stock is on back-order. If stock is on back-order you will be notified of this at the time you add the product to your shopping bag. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
ACCEPTANCE OF THE GOODS
You are responsible for inspecting Your Order for any faults upon receiving Your Order.
We offer returns for products that are of an incorrect size, color, or other fault, as long as the return is received by us within 21 days of the date of purchase, proof of purchase is available, the returned products are in original condition and not worn or soiled.
Returned items must include all packaging, with tags still attached.
When returning an item your refund will be processed via the same payment method that was used for the original purchase.
Refunds for 'change of mind' purchases will require the customer to pay for return postage. This will be deducted from the refund amount if required. However, for product exchanges, a replacement for the product that you ordered will be sent to you, at our expense, after we have received your returned product.
The estimated delivery time for the replacement product will be the same as stated for the original product.
For more information please visit our dedicated Shipping & Returns page.
CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your Order. Address Confirmation is shown on the checkout page and in the Order Confirmation email If this is not noticed until after your Order is finalized, please contact us immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted.
CREDIT CARD FRAUD
We employ Stripe Radar technology software for transactions completed on this Website. We will not be responsible for any damages, or consequential losses (whether direct or indirect), suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.
CREDIT CARD INFORMATION SECURITY POLICY
L'AGENCE uses the Stripe Payment Gateway for its online credit card transactions.
Stripe processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
• Payments are processed in real-time
• L'AGENCE does not have access to your full card number, this credit card payment is secured with Stripe.com
• Stripe.com has bank grade security. All transaction details are stored in their PCI-DSS compliant Data Center.
FRAUD PROTECTION OR PREVENTION PROCEDURES
When you place your Order by either Credit Card, ApplePay or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. These information requests are sent to help protect Credit Card, ApplePay and PayPal account holders from online fraud. After verification, the information you submit will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 calendar days, your order will be cancelled and your payment will be refunded to the payment method you used.
Any action related to this Agreement will be governed by California law and controlling U.S. Federal law. No choice of law rules of any jurisdiction will apply. Any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Website shall be subject to the exclusive jurisdiction of the state and federal courts located for Los Angeles, County, California and to arbitration as stated herein. At the request of L'AGENCE, any controversy or claim related to this Agreement ("Claim") may be resolved by arbitration in accordance with the Federal Arbitration Act (Title 9, U. S. Code) (the "Act"). The Act will apply even though this Agreement provides that it is governed by the laws of California. Arbitration proceedings will be determined in accordance with the Act, the rules and procedures for the arbitration of financial services disputes of JAMS/Endispute, LLC, a Delaware limited liability company or any successor thereof ("JAMS"), except that discovery in said arbitration shall be limited in scope to the specifics of liability on the Claim, and any discovery related to damages calculations or any financials shall be withheld until after liability has been decided by the arbitrator(s). In the event of any inconsistency between the JAMS rules and this paragraph, the terms of this paragraph shall control. The arbitration shall be administered by JAMS and conducted in Los Angeles County, California. All Claims shall be determined by one arbitrator; however, if Claims exceed Five Million Dollars, upon the request of L'AGENCE, the Claims shall be decided by three arbitrators. All arbitration hearings shall commence within ninety (90) days of the demand for arbitration and close within ninety (90) days of commencement and the award of the arbitrator(s) shall be issued within thirty (30) days of the close of the hearing. However, the arbitrator(s), upon a showing of good cause, may extend the commencement of the hearing for up to an additional sixty (60) days. The arbitrator(s) shall provide a concise written statement of reasons for the award. The arbitration award may be submitted to any court having jurisdiction to be confirmed and enforced. The arbitrator(s) will have the authority to decide whether any Claim is barred by the statute of limitations and, if so, to dismiss the arbitration on that basis. For purposes of the application of the statute of limitations, the service on JAMS under applicable JAMS rules of a notice of Claim is the equivalent of the filing of a lawsuit. Any dispute concerning this arbitration provision or whether a Claim is arbitrable shall be determined by the arbitrator(s). The arbitrator(s) shall have the power to award legal fees pursuant to the terms of this Agreement. This paragraph does not limit the right of L'AGENCE to: (i) exercise self-help remedies, such as but not limited to, setoff; (ii) initiate judicial or nonjudicial foreclosure against any real or personal property collateral; (iii) exercise any judicial or power of sale rights, or (iv) act in a court of law to obtain an interim remedy, such as but not limited to, injunctive relief, writ of possession or appointment of a receiver, or additional or supplementary remedies. In the event of any dispute (whether or not arbitrated), the prevailing party shall be entitled to reasonable costs and attorneys' fees.
This Agreement represents the parties' entire understanding relating to the use of the Website and supersedes any prior or contemporaneous, conflicting or additional, communications. L'AGENCE reserves the right to change these Terms or its policies relating to the Website at any time and from time to time, and such changes will be effective upon being posted herein. You should visit this page from time to time to review the then current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages of the Website, which may be posted from time to time. Your continued use of the Website after any such changes and/or postings shall constitute your consent to such changes. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between L'AGENCE and you as a result of these Terms or use of the Website. You may not assign this Agreement without the prior written approval of L'AGENCE. Any purported assignment in violation of this section shall be void. L'AGENCE reserves the right to use Third Party Providers in the provision of the Website and/or the goods, service and/or Materials associated therewith. The failure of either party to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing. In the event of any litigation of any controversy or dispute arising out of or in connection with this Agreement, its interpretation, its performance, or the like, the prevailing party shall be awarded reasonable attorneys' fees and expenses, court costs, and reasonable costs for expert and other witnesses attributable to the prosecution or defense of that controversy or dispute. Any and all rights not expressly granted herein are reserved by L'AGENCE.
INTELLECTUAL PROPERTY NOTICES
Elements of the Website are protected by copyright, trademark, trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the Website may be copied or retransmitted unless expressly permitted by L'AGENCE.
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- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; and/or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; and/or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.