Shipping & Returns
Shipping
Your Fedex ground orders placed before 1:00 pm PST will generally be shipped out within 2-4 business days. Please note that “Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not be processed until Tuesday, the next business day.
Your Fedex Overnight and 2-Day orders placed before 1:00 pm PST will generally be shipped out the following business day. Please note that “Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not be processed until Monday, the next business day.
Shipping times can vary based on shipping method chosen and delivery location.
Orders are shipped via the method chosen at the time the order was placed.
Any order that amounts to $1,200 or more will require an adult signature upon delivery.
Please note that all shipping times are in business days. We currently offer 4 shipping methods for orders:
Type | Cost | Delivery |
Standard Ground | Free | 5-7 Days |
AK/HI Standard Ground | $35 | 3 Days |
2-Day Shipping | $20 | 2 Days |
Overnight Shipping | $35 | 1 Day |
Complimentary ground shipping is offered for all online purchases. FedEx Ground shipping typically arrives within 5-7 business days. Complimentary shipping does not apply to international, Puerto Rico, P.O. Box, APO/FPO or Hawaii and Alaska addresses.
The "Ground Shipping" option must be selected to receive the free shipping offer. If you select a shipping method other than Ground Shipping, shipping charges may apply. Please note that business days do not include weekends and holidays.
Shipping to P.O. Boxes or APO/FPO Addresses
For security reasons, unfortunately we do not currently ship to P.O. boxes or APO/FPO addresses.
International Shipping
We now offer international shipping. Please refer to our International Shipping & Returns page for further information.
U.S. Holiday Shipping
Due to high order volume during holidays, please expect a processing delay of 2-5 business days.
For national holidays, orders will not ship out on observed holiday dates.
Orders will continue shipping on the next business day.
Some observed holiday dates include the following.
- New Year's Eve
- New Year's Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Returns
L’AGENCE will accept returns for items purchased on the lagence.com store within 21 days of delivery date for a refund minus a $8 return shipping fee. Unfortunately, we are unable to accept returns for in-store purchases or for those purchased through an alternate retailer at this time.
L'AGENCE now offers exchanges. If you wish to try a different size or item, please follow the steps in the returns portal.
Returns received after 21 days from delivery date will not be accepted and returned to sender.