Privacy Policy - 2019

Privacy Policy

Last Updated: September 26, 2019

Los Angeles Collective, LLC and its affiliates (“L’AGENCE” or “we” or “us”) have created this privacy policy (this "Privacy Policy" or “Policy”) in order to demonstrate its commitment to user, visitor, subscriber, and customer privacy with regard to the L’AGENCE websites located at https://www.lagence.com/ and any affiliated websites (together, collectively the "Website" or “Site”). Privacy on the Website is of great importance to us. Because we may gather some important information from our users, visitors, subscribers and customers (collectively “Subscribers” or “you” or “your”), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing the Website, you acknowledge and agree to this Privacy Policy and also agree to application Terms of Use, which can be accessed and reviewed at https://www.lagence.com/pages/terms-of-use.

This Policy applies only to the Site and does not necessarily apply to our off-line collection of information.

 

Your Privacy Rights/ General Data Protection Regulations (GDPR)

Where you have provided your affirmative express consent, L’AGENCE and the following third-party partners may utilize cookies and other tracking technology in order to optimize your customer experience, to deliver a more personalized site and to enhance our marketing efforts by providing you with targeted advertisements:

  • Google LLC
  • Microsoft Corporation
  • Yahoo Inc
  • Criteo Inc
  • Wove Technologies Inc (formerly TapFwd)
  • Facebook (Facebook & Instagram)
  • Leadsbridge Inc
  • Oracle Corporation
  • Mod Squad Inc
  • Zen Desk Inc
  • Foursixty Inc
  • PayPal Holdings Inc
  • Stripe Inc
  • Rakuten Inc
  • Algolia Inc
  • Unbxd Inc
  • ShareThis Inc
  • Sift Science Inc

The activities of L’AGENCE and the aforementioned third-party partners include: 
(i) tracking user web browsing activity (such as websites visited and advertisements selected) after users leave the L’AGENCE website; 
(ii) sharing (between L’AGENCE and its third-party partners) users’ personal data, such as name, email address and state of residence; and 
(iii) targeting users with personalized ads featuring L’AGENCE products. 

Users can revoke consent to the tracking and retargeting activities listed above at any time by contacting L’AGENCE at: customerservice@lagence.com. 

Users will still be able to obtain L’AGENCE merchandise without providing consent by completing a purchase as a “Guest,” whereby the collection and use of personal data will be limited to those data fields and uses that are strictly necessary to ship merchandise to the applicable users. 

Please note that, the aforementioned data fields can be updated by users at any time after placement of an order by contacting L’AGENCE at: customerservice@lagence.com.

 

Your Privacy Rights/ California’s Shine the Light Law

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

To request a copy of the information disclosure provided by L’AGENCE pursuant to Section 1798.83 of the California Civil Code, please contact L’AGENCE at Los Angeles Collective, LLC, Attn.: California Privacy Rights, 2301 E. 7th Street, Suite A–401, Los Angeles, CA 90023, customerservice@lagence.com.

 

Your Nevada Privacy Rights

If you are a resident of the State of Nevada and would like to opt-out from the sale of your personal information to any third party data broker, please contact L’AGENCE at Los Angeles Collective, LLC, Attn: Nevada Privacy Rights, 2301 E. 7th Street, Suite A–401, Los Angeles, CA 90023, customerservice@lagence.com.

We may need to change this Policy from time to time in order to address new issues and to reflect changes on the Site or in the law. We reserve the right to revise or make any changes to this Policy, and your continual use of the Site subsequent to any changes to this Policy will mean that you accept such changes. Therefore, please bookmark this page and review it periodically to assure familiarity with the most current version of this Policy. We will post all changes to this Policy on the Site so that you will always know what information we gather, how we might use that information, and when and how we will disclose that information. You can tell that this Policy has been updated by checking the last revised date posted on the top of this page. If due to such changes, you decide that you want to remove any portion of your personal information from our database, please notify us at customerservice@lagence.com.

BY VISITING THE SITE, YOU CONSENT TO OUR USING ANY INFORMATION THAT YOU PROVIDE TO US OR THAT WE COLLECT, IN ACCORDANCE WITH THIS POLICY AND THE TERMS OF USE. IF YOU DO NOT AGREE TO THIS POLICY AND THE TERMS OF USE, DO NOT VISIT OR USE THE SITE.

 

Information We Collect

We require Customers who register to use the services offered on our Website (collectively, the “Service”) to give us contact information, which may include but is not limited to the Customer ’s name, company name, address, phone number, email address, cookies, IP logs, billing information, billing name and address, credit card number, and other information (collectively “Personal Information”). Besides the Personal Information, we may also collect other information regarding your use of the Website such as tracking data, which is automatically collected from every Site visitor and recorded on our log files.

The tracking data we record includes, without limitation, information regarding the number and frequency of visits to the Site, the items you viewed and/or purchased, the websites that you access before and after you visit the Site, the software used to access the Site, and your IP address and Internet service provider related information. The tracking data we record may include the location of your computer.

From time to time, we may also collect or ask for additional Personal Information, which will also be expressly included herein as Personal Information. You can opt out of providing this additional information by not entering it when asked or not using the Website, although not providing it may hinder your ability to use the Website. You can update or remove your Personal Information at any time by logging into the Website and editing your Personal Information within your profile but you should be aware that archival or back–up copies of said information will not cease to exist and L’AGENCE shall not be liable for any problems in this editing process.

In addition, if you contact us, we may keep a record of your correspondence, including any Information contained therein. You can view your updated profile to confirm that your edits have been made to the extent available on the Website.

 

How we use your Information

We use the information that we collect to provide and maintain the Website as we deem appropriate in our sole discretion. We may also use the information to inform you of L’AGENCE activities, promotions, products, services and events in which L’AGENCE thinks you may be interested. The Information may also be analyzed so that we can provide you with useful information and can serve you in the best manner possible through enhanced features and functions on the Site. You may be invited to receive an email newsletter or other correspondence by providing an email address.

We will not disclose any personal information to third parties, except (i) to parties who perform a service for us, such as sending you mail or email, web hosting, credit card processing and other similar services; (ii) when we believe that such disclosure is required by law; (iii) to enforce this Policy or the Terms of Use; (iv) to protect the rights, property, security or safety of L’AGENCE, Site users or the public; (v) to respond to an emergency; or (vi) as otherwise stated in this Policy. In addition, we may disclose Information to certain third parties if you have requested or authorized the disclosure of such Information. You will have an opportunity to unsubscribe to any emails or mailings by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you, or by emailing us at our Customer Service Department at: customerservice@lagence.com.

We provide certain Information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners, and certain of our service providers (i.e., web hosting, credit card processing, catalog management and others) may have access to all or parts of the Information we maintain. All such Information provided to third parties is limited to the Information needed to perform their functions. We seek to limit third-party use of Information; however, we are not responsible for such third-party use of Information that is not in compliance with this Policy.

L’AGENCE may make certain Information, including, without limitation, your name address and email address, available to its affiliates and related companies. Our affiliates and related companies may contact you directly regarding certain promotions. This information is never sold, and if you would like to opt out of having L’AGENCE share your name, title address and email address with its affiliates and related companies, please contact our Customer Service Department at: customerservice@lagence.com.

L’AGENCE may use certain tracking data. Tracking data information may be used for a variety of purposes, including but without limitation, to compile statistical, demographic or aggregated information about visitors to the Site generally, or for load balancing metrics and also may be used to create reports on user demographics and the traffic patterns of the Site. The reports that are generated from tracking data are used for a variety of purposes, including, for example, to improve the Site and our services.

All financial and billing information that we collect through the Website is used solely to check the qualifications of prospective customers and to bill for the Service. This billing information is not used by L’AGENCE for marketing or promotional purposes, except as provided for herein.

 

Children Under the Age of 13

L’AGENCE is concerned about the privacy protection of children who access the Internet, and we comply with the Children’s Online Privacy Protection Act (COPPA). Accordingly, the Site is not intended for use by anyone under the age of 13 without the supervision of a parent or guardian, and we do not knowingly collect Information from anyone under 13 years of age without the consent of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, you may rely on your parent or guardian to assist you.

 

Correcting and Updating Your Information

If you need to update or change your registration information, you may do so by editing the user record to the extent allowed on the Website. To update your User Profile, log in to the L’AGENCE website and then add or update your information.

User Postings. You should be aware that any content posted by you to the Site may be read, collected or used by other Site visitors. L’AGENCE is not responsible for the third-party use of any Information provided in such manner. By participating in the use of Site, you consent to L’AGENCE’s use or disclosure of any content that you submit.

 

Cookies

We use cookies to enhance your experience while using the Site. “Cookies” are small pieces of information that a website transfers to your computer’s hard drive for record-keeping purposes. The use of cookies makes web surfing easier by performing certain functions such as saving your passwords and your personal preferences in connection with your use of a particular website. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies, but you are always free to decline our cookies if your browser permits. If you choose to have your browser refuse cookies, it is possible that some of the Services provided on the Site will not function properly.

 

Transfer of Information to Third Parties Upon a Sale or Change of Control

We retain the right to transfer or assign all Information pursuant to a merger, sale, reorganization, purchase or other transaction relating to L’AGENCE, its related companies or their assets if the assignee or purchaser agrees to abide by the terms of this Policy.

Security

We take reasonable precautions to protect your Information from loss, misuse or alteration. We maintain reasonable physical, electronic and procedural safeguards for your Information. You should recognize, however, that there is no such thing as “perfect security” on the Internet, and we cannot guarantee the security of your Information. In addition, because Internet communication is unsecure, it is also possible that the information you supply to us or your access of any information via the Site will be intercepted during transmission. We are not liable for any breach of our systems or interception of our transmission, and we hereby disclaim, to the fullest extent provided under law, any liability associated with any claim relating to a breach of security, data or information. If you have any questions about security on our Web site, you can send email us at: customerservice@lagence.com.

 

Referrals

If a user elects to use our referral service to inform another person about the Site or Site features, we may request the name and email address of such other person. L’AGENCE will automatically send a one-time email inviting such other person to visit the Site or to purchase items from L’AGENCE. L’AGENCE stores this information for the sole purpose of sending this one-time email.

 

Links to Third-Party Sites

The Site may contain links to websites owned and operated by other parties. We are not responsible for and have no control over the privacy policies of those sites. We encourage you to review the privacy policies of those sites prior to providing them with any information.

 

Compliance With Laws

We reserve the right to disclose any Information to comply with any law, regulation, decree, judgment, order, subpoena or any other governmental order (“Order”) without any obligation to contest or verify the accuracy of such Order.

 

Detection and Prevention of Fraud

In addition, this site collects, uses, and retains certain information about visitors to detect, prevent, and analyze fraudulent transactions. We share this information with a third party, Sift Science, Inc., that provides analysis, monitoring, and reports to assist us in preventing and detecting fraudulent transactions and other activity on the site. The kinds of fraud-related information that we collect, retain, and share, in addition to how Sift Science uses and stores such information, are described by the Sift Science Service Privacy Notice. The Sift Science Service Privacy Notice is available online at https://siftscience.com/service-privacy.html and is incorporated here as a part of this privacy policy. You should review the Sift Science Privacy Notice carefully, understanding that “Client” refers to L’AGENCE and that L’AGENCE may collect and share all of the kinds of data described by the Sift Science Service Privacy Notice, including by means of Sift Science’s Application Programming Interface, JavaScript code, and other means. Statements in the Sift Science Privacy Notice about Sift Science, Inc.’s compliance with certain national or international privacy frameworks, including the European Union and Swiss “Safe Harbor” frameworks, apply to Sift Science, and not necessarily to L’AGENCE.

Additional Information

This Policy is part of the Terms of Use of the Website and any use of the Website is governed by those Terms of Use. Questions regarding this Policy or the practices of the Website should be directed to L’AGENCE ’s Administrator by emailing such questions to: customerservice@lagence.com or by certified mail addressed to:

Los Angeles Collective, LLC
Attn: Privacy Policy 
Administrator
2301 E. 7th Street
Suite A–401
Los Angeles, CA 90023

 

Updates to our Privacy Policy

If we make any material changes to this Privacy Policy, we will post a notice on this Website notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred. If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department at: customerservice@lagence.com.